1. Satisfaction Guarantee

Fresh Harvest offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, или otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

We do not typically require you to return perishable items. For non-perishable products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Refund Methods and Timing

Refunds will be processed using the original payment method when possible:

• Credit/Debit Card Payments: Refunds will be issued to the original card. Please allow 5-10 business days for the refund to appear on your statement, depending on your card issuer's policies.
• PayPal Payments: Refunds will be processed to your PayPal account within 2-3 business days.
• Bank Transfers: Refunds via bank transfer may take 7-10 business days to process.

In some cases, we may offer store credit or replacement products instead of a monetary refund, particularly for minor issues or if requested by the customer.

6. Digital Products and Services

For digital products and services (such as online courses, e-books, or consultations):

• Refunds may be issued within 14 days of purchase if you have not downloaded, accessed, or used a significant portion of the content.
• Once digital content has been accessed or downloaded, refunds will be considered on a case-by-case basis.
• Services such as personal styling consultations or workshops may be subject to cancellation fees depending on how close to the scheduled time the cancellation occurs.

7. Membership and Subscription Cancellations

For our membership programs and subscription services:

• You may cancel your subscription at any time by logging into your account or contacting customer service.
• Cancellations received before the next billing cycle will prevent future charges, but we do not provide partial refunds for the current billing period.
• Annual subscriptions may be eligible for a prorated refund of unused months, less any discounts received for the annual commitment.

8. Exceptions and Limitations

Certain exceptions and limitations apply to our refund policy:

• Promotional items or free gifts may not be eligible for monetary refunds.
• Custom or personalized items are generally non-refundable unless there is a defect or quality issue.
• Shipping fees are non-refundable unless the return is due to our error.
• We reserve the right to limit or refuse refunds if we detect abuse of our refund policy.

9. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable laws. If you are based in the European Union, you may have additional rights under the EU Consumer Rights Directive.

For customers in the Czech Republic, this policy operates in conjunction with the provisions of the Czech Civil Code (Act No. 89/2012 Coll.) regarding consumer protection.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Suitesshop
Dlouhá 123
110 00 Praha
Česká republika

Email: info@suitesshop.com
Telefon: +420 852 207 959